Case Study: Wasserstrom
FINDING NEW CUSTOMERS
Wasserstrom Grows PPC Revenue by 61% with Audience Expansion
The Wasserstrom Company, which began as a local, family-run business, has steadily grown to become one of the largest restaurant suppliers and distributors of foodservice products, in both commercial and retail. Wasserstrom carries one of the most diverse and comprehensive product lines in the foodservice industry, offering products such as dinnerware, storage items, kitchen and cooking supplies, bakery equipment, catering supplies, and custom fabricated stainless products.
Acquiring New Customers with Little Brand Recognition
Wasserstrom has two primary customer segments: their corporate customers who have established programs with Wasserstrom, and who tend to be reoccurring customers with large order volumes, and their “public” customers who purchase less frequently and in small volume. Public customers are the Wasserstrom’s primary targets of their PPC advertising. Their biggest challenges they have faced include developing brand recognition and expanding acquiring new customers in the public segment.
Finding New (Look Alike) Customers
Wasserstrom turned to Adlucent’s Audience Expansion solution to capture new audiences and increase efficiency in paid search. Adlucent started by using Wasserstrom’s public customer data to identify the key characteristics of their best buyers. We then added 3rd party data to create in-depth customer profiles.
Revenue Increases Over 50% in 90 Days
Adlucent was able to measure the impact that Audience Expansion was having on performance by creating test and control groups in Wasserstrom’s existing campaigns. During the first 90 days, performance for the test group grew significantly. Without increasing spend, search revenue increased 61% and PLA revenue was up 51%. Revenue in our test group increased without an impact on spend. Wasserstrom also captured new audiences that had not previously shopped with them before.
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